Privacy Policy

Privacy Policy

Last Updated: July 30, 2026

At CallMahj, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how CallMahj collects, uses, stores, and shares information when you visit www.callmahj.com, create an account, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Contact Information

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number

Account Information

If you create an account on our website, we may collect:

  • Login credentials
  • Account preferences
  • Saved addresses
  • Order history

Passwords are stored in an encrypted or otherwise protected form. CallMahj does not have access to your complete password.

Order and Transaction Information

When you place an order, we may collect:

  • Products purchased
  • Order value
  • Discount or promotional code information
  • Shipping method
  • Delivery and tracking information
  • Return, refund, or exchange history
  • Customer service communications

Payment Information

Payments may be processed by third-party payment providers such as credit card processors, digital wallet providers, or other payment services available at checkout.

CallMahj generally does not directly store complete credit or debit card details. Payment providers process this information according to their own privacy and security policies.

Customization Information

For personalized or custom products, we may collect information such as:

  • Names or initials
  • Engraving text
  • Custom artwork
  • Uploaded images or design files
  • Color and design preferences
  • Custom product instructions

Please avoid including unnecessary sensitive personal information in customization requests.

Communications

We may collect information you provide when you:

  • Contact us by email
  • Submit a contact form
  • Request customer support
  • Leave a product review
  • Participate in a survey or promotion
  • Communicate with us through social media

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Language and time-zone settings
  • Referring website
  • Pages viewed
  • Time spent on pages
  • Links or buttons clicked
  • Shopping-cart activity
  • Checkout activity
  • Website errors and performance information

We use this information to operate the website, understand how visitors use it, prevent fraud, improve performance, and enhance the shopping experience.

3. Cookies and Similar Technologies

Cookies are small files placed on your device that help websites remember information about your visit.

CallMahj may use cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function properly. They may support:

  • Shopping-cart functionality
  • Secure checkout
  • Account login
  • Fraud prevention
  • Website security
  • Saved preferences

Essential cookies cannot always be disabled without affecting website functionality.

Analytics Cookies

Analytics cookies help us understand how visitors use the website, including which pages are visited and how customers navigate through the store.

We may use services such as Google Analytics or similar analytics providers.

Functional Cookies

These cookies may remember:

  • Currency preferences
  • Language preferences
  • Recently viewed products
  • Account or checkout preferences

Advertising and Marketing Cookies

Where enabled, these cookies may help us:

  • Measure advertising performance
  • Show relevant advertisements
  • Understand whether an advertisement resulted in a website visit or purchase
  • Build audiences for advertising campaigns

Where required by applicable law, non-essential cookies will only be used after you provide consent.

You can manage cookies through your browser settings or, where available, through the cookie preference tool on our website.

Disabling certain cookies may affect the performance or functionality of the website.

4. How We Use Personal Information

We may use the information we collect to:

  • Process and fulfill orders
  • Confirm payments
  • Arrange shipping and delivery
  • Provide tracking information
  • Manage returns, refunds, replacements, and exchanges
  • Create and manage customer accounts
  • Respond to questions and support requests
  • Process customized or personalized orders
  • Communicate about order updates
  • Detect and prevent fraud
  • Protect the security of our website
  • Improve our products and services
  • Analyze website performance
  • Maintain accounting and business records
  • Comply with legal and regulatory obligations
  • Enforce our policies and terms
  • Send marketing communications where permitted

We may also use aggregated or anonymized information that does not reasonably identify an individual for analytics, business planning, and service improvement.

5. Marketing Communications

Where permitted by law, we may send you emails about:

  • New product collections
  • Special offers
  • Restocked products
  • Promotions
  • Mahjong-related content
  • Updates from CallMahj

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as:

  • Order confirmations
  • Shipping notifications
  • Customer service responses
  • Refund confirmations
  • Important account or policy notices

6. How We Share Information

CallMahj does not sell your personal information in exchange for money.

We may share personal information with trusted service providers when necessary to operate our business, including:

  • Payment processors
  • Website hosting providers
  • E-commerce platform providers
  • Shipping companies
  • International logistics providers
  • Customs and delivery agents
  • Email service providers
  • Analytics providers
  • Advertising platforms
  • Fraud-prevention providers
  • Customer service systems
  • Professional advisers, including accountants and legal advisers

These service providers may only receive the information reasonably necessary to perform services for us.

For example, a shipping carrier may receive your name, address, telephone number, email address, package information, and customs information to complete delivery.

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to a court order or lawful government request
  • Cooperate with law enforcement
  • Prevent fraud or unlawful activity
  • Protect the rights, property, or safety of CallMahj, our customers, or others
  • Enforce our Terms and Conditions
  • Establish, exercise, or defend legal claims

8. Business Transfers

If CallMahj is involved in a merger, acquisition, restructuring, financing, sale of assets, insolvency, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor business may continue to use the information in accordance with this Privacy Policy unless otherwise stated.

9. International Data Transfers

CallMahj works with production, fulfillment, technology, and shipping providers located in different countries.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live, including China, the United Kingdom, the United States, and other countries involved in website hosting, payment processing, production, and delivery.

Privacy laws in these countries may differ from those in your location.

Where required, we take reasonable measures to ensure that international transfers are handled in accordance with applicable data-protection laws.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures may include secure website connections, access controls, trusted payment processors, software updates, and restricted access to customer information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords confidential and should contact us if they believe their account has been accessed without authorization.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The length of our relationship with you
  • Order fulfillment requirements
  • Customer service needs
  • Warranty, return, or dispute periods
  • Accounting and tax obligations
  • Fraud-prevention requirements
  • Legal and regulatory requirements

When personal information is no longer required, we may delete, anonymize, or securely restrict access to it.

Custom design files and order instructions may be retained where reasonably necessary to fulfill repeat orders, address quality issues, or maintain business records.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Withdraw consent
  • Request a portable copy of certain information
  • Opt out of certain targeted advertising
  • Opt out of certain sharing or sale of personal information
  • Submit a complaint to a data-protection authority

These rights may be subject to legal exceptions.

For security purposes, we may need to verify your identity before completing a privacy request.

You may submit a request by emailing:

info@callmahj.com

Please include “Privacy Request” in the subject line and clearly describe your request.

13. Notice to California Residents

California residents may have additional rights under applicable California privacy laws.

Depending on whether the relevant legal requirements apply to CallMahj, these rights may include the right to request:

  • The categories of personal information collected
  • The sources from which information was collected
  • The purposes for collecting or using information
  • The categories of third parties receiving information
  • The specific pieces of personal information maintained about you
  • Correction or deletion of personal information
  • Opt-out from the sale or sharing of personal information

CallMahj does not discriminate against customers for exercising applicable privacy rights.

CallMahj does not sell personal information for monetary payment. However, some advertising or analytics activities may be treated as “sharing” or targeted advertising under certain privacy laws.

Where applicable, cookie controls or other opt-out mechanisms may be provided on our website.

14. European and United Kingdom Privacy Rights

Customers located in the European Economic Area or the United Kingdom may have rights under applicable data-protection laws.

Where applicable, our legal bases for processing personal information may include:

  • Performance of a contract, such as fulfilling an order
  • Compliance with a legal obligation
  • Our legitimate business interests
  • Your consent

Legitimate interests may include operating our website, preventing fraud, improving our services, and communicating with customers, provided those interests do not override your rights.

You may withdraw consent at any time where processing is based on consent.

15. Children’s Privacy

CallMahj products and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and delete the information where required.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

These third parties operate independently and may have their own privacy policies.

CallMahj is not responsible for the content, security, or privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

17. Product Reviews and Public Content

If you submit a product review, photograph, comment, or other public content, some information may be visible to other website visitors.

Please do not include sensitive information, order numbers, addresses, telephone numbers, or other private information in public reviews.

We may display submitted reviews in connection with the relevant product, subject to our review guidelines and applicable law.

18. Do Not Track Signals

Some browsers allow users to send “Do Not Track” signals.

Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all browser-based Do Not Track requests.

Where legally required, we will recognize supported privacy preference signals or provide another method for managing privacy choices.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Website functionality
  • Service providers
  • Legal requirements
  • Privacy regulations

The updated version will be published on this page with a revised “Last Updated” date.

For significant changes, we may provide an additional notice on the website or through another appropriate communication method.

20. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

CallMahj
Website: www.callmahj.com
Email: info@callmahj.com

Please include sufficient information for us to understand and respond to your request.