Shipping policy

Order Processing

Orders are normally processed within 2–5 business days, excluding weekends and public holidays. Processing may take slightly longer during holidays, new product launches, or periods of unusually high order volume.

You will receive a shipping confirmation email with tracking information after your order has been dispatched. Tracking updates may take 1–3 business days to appear.

Shipping Origin

Our products are shipped from our fulfillment partner in China. Depending on product availability, an order containing multiple items may arrive in more than one package.

Delivery Times

For orders shipped to the United States, estimated delivery normally takes 7–15 business days after dispatch. Delivery times for other destinations vary depending on the destination, selected shipping service, customs processing, and local delivery conditions.

Delivery estimates are provided for reference and are not guaranteed. Delays caused by customs inspections, severe weather, public holidays, carrier disruptions, or other circumstances outside our reasonable control may occur.

Duties and Import Taxes

For destinations where DDP (Delivered Duty Paid) shipping is available and displayed at checkout, applicable import duties and taxes are included in the amount paid at checkout. Customers should not be asked to pay additional import duties upon delivery.

If a carrier requests an unexpected customs payment for a DDP order, please contact us before making the payment so that we can investigate with our logistics provider.

DDP availability may vary by destination and shipping service. If DDP is unavailable for an address, the available shipping options will be displayed at checkout.

Shipping Rates and Free Shipping

Standard DDP shipping is free for qualifying orders with a merchandise subtotal of USD $200 or more after discounts.

For orders below USD $200, the applicable shipping charge is calculated and displayed at checkout before payment.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name, street address, apartment or unit number, city, province or state, postal code, country, and telephone number.

Please contact us immediately if you notice an error in your shipping address. We will try to update the address before dispatch, but we cannot guarantee that changes can be made after an order has entered fulfillment.

Additional shipping charges may apply when a parcel is returned or requires redelivery because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel. This does not apply when the delivery problem was caused by us or the carrier.

Tracking and Delivery

Tracking information will be sent to the email address provided at checkout. Tracking may be completed by more than one carrier because international orders can be transferred to a local delivery partner after customs clearance.

An order may be marked as delivered shortly before the parcel physically arrives. If this happens, please allow up to two business days, check around the delivery location, and contact the local carrier.

Lost or Damaged Packages

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the product and external packaging.

If tracking has not updated for an extended period or the parcel appears to be lost, contact us so that we can open an investigation with the carrier.

Nothing in this policy limits any consumer rights that apply under applicable law.

Contact Us

For questions about shipping or delivery, please contact:

Email: info@callmahj.com
Response time: 1–2 business days